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Title
Text copied to clipboard!Claims and Benefits Manager
Description
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We are looking for an experienced and motivated Claims and Benefits Manager to join our organization. In this role, you will be responsible for the comprehensive management, development, and oversight of claims and benefits processes. You will play a key role in ensuring that our clients receive fair and timely compensation and benefits in accordance with applicable laws and regulations.
As a Claims and Benefits Manager, you will lead a team that handles various benefits such as sickness, unemployment, disability, and pension benefits. Your task is to ensure that the processes are efficient, customer-oriented, and compliant with legislation. You will also actively participate in the development of systems and practices, as well as collaborate with internal and external stakeholders.
We expect you to have strong experience in the insurance or social security sector, excellent leadership skills, and the ability to analyze and improve processes. You are solution-oriented, detail-focused, and possess strong communication skills. We offer you a meaningful job where you can make a real impact on people’s well-being and security.
If you want to work in a dynamic environment that values expertise and a willingness to develop, this position may be just right for you.
Responsibilities
Text copied to clipboard!- Lead the daily operations of claims and benefits processes
- Develop and streamline benefit and claims practices
- Ensure compliance with laws and regulations
- Support the team in complex customer cases
- Collaborate with authorities and other stakeholders
- Report to management and stakeholders
- Participate in system development and digitalization projects
- Train and onboard staff
- Monitor industry changes and implement necessary actions
- Improve customer satisfaction
Requirements
Text copied to clipboard!- Relevant university degree (e.g., law, social sciences, business)
- At least 5 years of experience in claims or benefits
- Leadership experience and team management skills
- Strong knowledge of social security and insurance legislation
- Excellent communication and interpersonal skills
- Ability to analyze and improve processes
- Familiarity with IT systems and willingness to develop them
- Accuracy and responsibility in work
- Good stress tolerance and organizational skills
- Fluent in Finnish and English
Potential interview questions
Text copied to clipboard!- Describe your experience with claims or benefits.
- How have you improved your team's performance in a previous role?
- How do you ensure compliance with legislation in practice?
- Describe a situation where you resolved a challenging customer case.
- How do you approach process development?
- What systems have you used in claims or benefits handling?
- How do you motivate your team during change?
- How do you ensure customer satisfaction?
- How do you stay updated on industry changes and respond to them?
- Why are you interested in this position?
